Schedule appointments and video meetings in Freshdesk
Address more customer support inquiries with the free Setmore and Freshdesk calendar integration.
Sync appointments and support tickets
Empower your helpdesk agents to book appointments or video meetings as they resolve tickets within Freshdesk. No need to switch apps.
Easy online booking with real-time updates
Create individual Booking Pages for your specialists. Your helpdesk team and customers can self-book without the back-and-forth.
Direct customers to the right specialist
View the services offered by each staff member so the most relevant agents are matched with particular tasks.
Turn tickets into meaningful experiences
Freshdesk allows you to access customer conversations all in one place. Integrating Setmore with Freshdesk enables you to schedule video meetings, connect with customers right away, and resolve issues quickly.
Book appointments from within Freshdesk to reduce wait times and offer a personalized experience.
How to integrate Setmore with Freshdesk
Add your Booking Page to your Freshdesk interface in 3 steps:
- Log into Setmore, navigate to Apps & Integrations > Freshdesk, and copy the API key.
- Search for 'Setmore Appointments' in the Freshdesk Apps Marketplace and click 'Install'.
- Paste the Setmore API code when prompted to complete the integration. That's all it takes!
Get your full step-by-step guide to setting up the Freshdesk integration >
Automate booking notifications
The Setmore-Freshdesk integration automates email confirmations and reminders for every booking. Your staff and customers know the where-and-when, as well as the issue that needs resolving. Reduce no-shows and keep everyone on the same page.
Stay in the loop with dynamic scheduling
Update work hours, time-off and breaks so specialists are only booked when they’re available. Create multiple customized staff Booking Pages that allow helpdesk agents to schedule customer appointments in seconds.
Staff calendars automatically update each time an appointment is added, rescheduled, or canceled.
Book video meetings, offer quick solutions
Enable your helpdesk agents to schedule virtual meetings with customers, directly from the Freshdesk dashboard. Automatically add a Google Meet or Zoom meeting link to customer appointments and provide face-to-face support from Anywhere
Teams can offer live demos, resolve tickets more efficiently, and increase customer loyalty by humanizing each experience.
Engage new leads and resolve more tickets with Freshdesk-Setmore integration.
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Connecting with customers made simple
Setting up the Freshdesk integration
Check out a step-by-step guide on integrating Setmore with Freshdesk. Let your helpdesk agents book customer appointments without switching apps.
Connect Setmore with Freshsales
Integrate your Freshsales account with Setmore. Export your contacts automatically and spend more time engineering campaigns.
Automate Google Meet video links
After you select the services to provide using Google Meet, Setmore will attach video links to bookings.
FAQs
Will appointments booked by agents appear on my Setmore calendar?
Yes. Your agents will schedule appointments via your Booking Page - which is embedded in your Setmore plugin - as they interact with your customers. These appointments will then appear on your calendar.
Can I delete or update services and staff members using the Setmore plugin?
No. The Setmore plugin will display only the Booking Page that agents can use to schedule appointments. To edit services or staff profiles, you'll have to log into the Setmore web or mobile app.
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